Shipping Protection Policy

Shipping Protection is a paid, optional add-on that covers your package once it leaves our warehouse. It costs $4.99 and it protects against the kinds of shipping problems that are out of both our hands and yours.

It is not included in your order automatically. You add it yourself at checkout by ticking the Shipping Protection option before you pay. If you don’t select it, your order ships without it, and the terms below won’t apply to your delivery. Nothing here is pre-selected or bundled in on your behalf.

If you added Shipping Protection, you’re covered when:

• Your package is lost in transit and never reaches you.
• Your package is marked delivered by the carrier but you never actually received it.
• Your package arrives damaged from the trip.
• Your package is stolen after it was delivered to your address.

Shipping Protection is there for genuine shipping failures, not for everything that can happen to an order. It does not cover:

• Changing your mind after buying. Buyer’s remorse isn’t a shipping problem, so it falls under our regular return terms instead.
• A wrong or incomplete address that you entered at checkout. Please double-check your details before you pay.
• Orders sent to a freight forwarder, package-consolidation service, or reshipper. Once your package reaches the address you gave us, our protection ends.
• A slow delivery that still arrives. A package running late isn’t a lost package, so a delay on its own isn’t a claim.

Email us at [email protected] with your order number and a short description of what happened. Do this within the claim window below, and include the right supporting information so we can move quickly:

• For a lost, missing, or stolen package: a brief written statement from you confirming you didn’t receive it.
• For a damaged item: a clear photo of the damage, and of the packaging if you still have it.

Timing matters here. Please report the problem within 5 days of the delivery date the carrier shows. If your package is marked lost rather than delivered, report it within 3 days of the estimated delivery date. Claims sent in after these windows are hard for us to verify with the carrier, so we may not be able to honor them.

Most claims are reviewed within a few business days of us receiving everything we need. If we have to open a case with the carrier, it can take a little longer, and we’ll keep you posted while that plays out.

Once a claim is approved, we’ll make it right one of these ways: we’ll reship the same order, send a replacement, or refund you. Which option we go with depends on the situation and on what’s in stock, and we’ll talk it through with you before we settle it.

If you cancel your order before it ships, the $4.99 fee is refunded along with the rest of your order through our payment processor. Once your package has shipped, the fee has done its job and covers that delivery, so it isn’t refundable on its own after that point.

Questions about Shipping Protection or an existing claim? Here’s how to reach us.

Email [email protected], or reach us through our contact form. We usually reply within 3–6 hours, 7 days a week, including nights and weekends, so your message won’t sit around for long.