Privacy Policy

When you buy something or set up an account, you give us the basics we need to actually do business with you: your name, your shipping and billing address, your email, and a phone number. If you create an account, we also keep the login details tied to it and your order history so you’re not typing everything in again next time.

Payment is its own thing, and we’ll get to it below.

We also collect some data automatically while you’re on the site. That’s things like your IP address, the type of device and browser you’re using, which pages you looked at, and how you got to us. This comes through cookies and our analytics setup. It’s mostly boring technical stuff that helps the site run and tells us what’s working.

If you email us or fill in a contact form, we keep that correspondence so we can follow up and have a record of what was said.

The main reason we hold your data is to get your order to you. We use your name and address to ship it, your email to send order confirmations and tracking, and your phone number in case the courier or we need to reach you about a delivery.

We use your details for customer service too. If you write in about a return, a fault, or a “where’s my order,” we need your information on hand to sort it out.

We look at the analytics data to understand how people use the site and where it’s falling short, so we can fix the annoying bits and stock the right products.

Some of the automatic data helps us spot fraud. Electronics attract a fair amount of it, so we check orders and payment signals for anything that looks off, both to protect ourselves and to keep your account from being used by someone who isn’t you.

If you opt in to marketing, we’ll use your email to send you offers and news about products. You can leave that list whenever you like using the unsubscribe link in any email, or by emailing us. We won’t add you to it just because you bought something.

We do not see or store your full card details. When you pay, your card and payment information goes straight to a licensed third-party payment processor that handles the transaction on our behalf. That data is entered on their secure systems, not ours, and it does not sit on Ortario’s servers.

What comes back to us is limited: confirmation that the payment went through, and a few non-sensitive details like the last digits of the card and the billing name, so we can match the payment to your order and deal with refunds or disputes.

Our payment service provider handles your card data under its own privacy terms and the security standards it’s required to meet as a licensed processor.

We’re not in the business of selling your data, and we don’t.

We do have to pass some of it to a few outside parties to run the shop:

• Shipping and delivery. Your name, address, and phone number go to the courier or postal service handling your parcel. They can’t deliver it otherwise.
• Our payment processor. As covered above, they receive your payment details directly to take the money.
• Analytics and site tools. The providers behind our analytics and the software running the site process technical and usage data for us. They act on our instructions and aren’t allowed to use your information for their own purposes.

We’ll also disclose information if the law requires it, or if we genuinely need to in order to protect the business against fraud or a legal claim. Beyond that, your data stays with us.

Order and transaction records stick around for as long as we need them for accounting, tax, and warranty purposes. For a Hong Kong company that generally means around seven years, and we keep them for that kind of period.

Account information stays until you close your account or ask us to delete it. If your account sits unused for a long stretch, we may remove it to tidy up.

Marketing contacts are kept until you unsubscribe, after which we drop you from the list.

Analytics data is retained for a limited window and then either deleted or stripped of anything that identifies you.

The data is about you, so you get a say in it. You can:

• Ask for a copy of what we hold on you.
• Ask us to correct anything that’s wrong or out of date.
• Ask us to delete your data, where we’re not legally required to keep it (we can’t wipe out invoices we’re obliged to retain, for example).
• Tell us to stop sending you marketing.

To do any of this, email [email protected] and tell us what you want. We may ask you to confirm who you are first, so we’re not handing your information to the wrong person. We’ll deal with your request within a reasonable time, and normally a lot sooner than that.

If you’re not happy with how we’ve handled something, tell us and we’ll try to put it right.

Cookies are small files your browser stores when you visit the site. We use them, and here’s roughly what for.

Some are essential. They keep your shopping cart working, remember that you’re logged in, and let the checkout function. The site basically doesn’t work without these, so they can’t be switched off from our end.

Some are for analytics. These tell us how many people visit, which pages they land on, and where they drop off, so we can improve things. They don’t tell us your name.

If we run any advertising or remarketing, those cookies may be used to show you our products elsewhere after you’ve visited. Where that’s the case, they only fire with your agreement.

You’re in control of cookies through your browser. You can block them, delete them, or set your browser to warn you before accepting one. Fair warning: if you block the essential ones, parts of the site like checkout may stop working properly. Most browsers let you manage all of this in their settings or privacy menu.

If we change how we handle your data, we’ll update this page and change the “last updated” date at the top. Worth a look now and then if you want to stay current.

Questions, requests, complaints, all of it goes to the same place: [email protected].