Shipping Policy
We offer all customers free US standard delivery.
We process orders between Monday and Friday. This includes order verification, tailoring, quality check and packaging. Orders are processed and shipped the same day, we offer next day delivery.
Order cut-off time : 6 P.M. (UTC−4)
You'll receive an email from us with the tracking number(s) as soon as your order is shipped.
Once shipped, most of our US deliveries happen within 3-5 business days. We encourage you to provide your phone number at the checkout page so that our shipping carriers can reach out to you to coordinate the delivery, if needed.
While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Business days exclude Sundays and US Bank Holidays.
We use USPS tracked service.
Where can I find my tracking number?
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please send us an email at contact@ortario.com and we'll help you out!
Order changes
Once your order has been shipped, it can't be modified or cancelled. If you'd wish to return a product, you have to start out the returns procedure once you've received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You'll have to contact the carrier about your order as once the item is dispatched we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at contact@ortario.com and we'll try our greatest to help and resolve the issue at our earliest.
